Frequently Asked Questions

Everything you need to know about shopping with Derwent, from handcrafted quality to home delivery.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours of your order to schedule a specific delivery window.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that custom-made furniture or personalized items are final sale.

Are your materials sustainably sourced?

At Derwent, we prioritize the planet. Our wood is FSC-certified, and we use organic textiles whenever possible to ensure your home is as eco-friendly as it is beautiful.

Do you offer assembly services for furniture?

Yes, we offer professional assembly for an additional fee. You can select 'Expert Assembly' at checkout, or choose our White Glove Delivery service which includes full setup and packaging removal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger purchases.

How can I track my shipment?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.